Refund policy

Return and Refund Policy

We accept return requests submitted within 14 calendar days after delivery, as confirmed by the carrier’s tracking information.

After a return request has been approved, the item must be shipped back within 7 calendar days, unless we provide different instructions.

Return eligibility

To qualify for a return, the item must be:

In the same condition in which it was received
Unused and uninstalled, except where reasonable inspection or installation was necessary to discover a defect
Returned with all original parts, accessories, labels, manuals, and packaging
Accompanied by proof of purchase or the Shopify order number

Please contact us before returning an item so that we can provide the correct return address and instructions.

Returns sent without prior authorization may be delayed. This requirement does not limit any rights or remedies available under applicable law.

How to start a return

To request a return, contact:

timgroupebay@gmail.com

Please include:

Your order number
The item you want to return
The reason for the return
Photographs if the item arrived damaged, defective, incorrect, or not as described

After reviewing your request, we will provide return instructions and the applicable return address.

Ordered by mistake or changed your mind

Returns may be accepted when the customer:

Ordered the wrong part
Selected an incompatible model
No longer wants the item
Purchased the item by mistake

In these cases, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable for change-of-mind returns, unless otherwise required by applicable law.

We do not charge a restocking fee for items returned in accordance with this policy.

We strongly recommend using a tracked shipping service. The customer is responsible for the return shipment until it is delivered to the designated return address.

Damaged, defective, incorrect, or not-as-described items

Please inspect your order after delivery and contact us as soon as reasonably possible if the item:

Arrived damaged
Is defective
Is not the item ordered
Materially differs from the product description

When the issue is confirmed, we will provide an appropriate remedy, which may include:

A replacement
A prepaid return shipping label
Reimbursement of reasonable return shipping costs
A full refund
A partial refund, where appropriate and agreed with the customer

For confirmed damaged, defective, incorrect, or not-as-described items, we will cover the applicable return shipping costs.

When a full refund is issued for one of these reasons, the refund will also include the original standard shipping charge paid for the affected item.

Compatibility and part numbers

Customers are responsible for verifying the manufacturer part number and product compatibility before placing an order.

Please compare the part number shown in the product listing with the part number required for your machine. Contact us before ordering if assistance is needed.

An item damaged through incorrect installation, improper use, modification, or installation on an incompatible machine may not qualify for a full refund.

This restriction does not apply when the product was defective, damaged, incorrect, or not as described at the time of delivery.

Condition of returned items

Returned items must be securely packaged and protected during transportation.

If an item is returned:

Used or installed beyond what was reasonably necessary to inspect it
Damaged after delivery
Missing parts, accessories, or packaging
Modified or altered
In a materially different condition from the condition originally supplied

we may reduce the refund to reflect the actual loss in value, where permitted by applicable law.

No deduction will be made for loss in value caused by an existing defect, shipping damage, an incorrect item, or a material difference from the product description.

Refunds

We will inspect the returned item after it is delivered.

When a refund is approved, it will be issued to the original payment method within 5 business days after completion of the inspection.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Shipping charges and other costs may be deducted only as described in this policy and where permitted by applicable law.

Exchanges

We do not guarantee direct exchanges.

The fastest way to obtain a different item is usually to return the original item and place a new order after the return has been approved.

Order cancellation

We will attempt to cancel orders that have not yet been processed or shipped. Once an order has been shipped, it must normally be handled through the return process described above.

If we are unable to ship an order within the stated shipping time, we will notify the customer and provide the option to accept the revised shipping date or cancel the affected order for a full refund.

Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, online sellers must generally ship within the promised period—or within 30 days when no shipping period was stated—and must offer cancellation and a refund when they cannot meet the applicable shipping deadline.