Shipping policy

Shipping Policy

Order processing

Most orders are processed and shipped the same day or the next business day after payment is confirmed.

Orders placed on weekends or public holidays are normally processed on the following business day.

Shipping destinations and rates

We ship to destinations available during checkout.

Shipping methods, charges, and estimated delivery times are displayed before payment. Available options may vary depending on the delivery address, product weight, and package size.

Tracking information

Tracking information will be sent by email after the order has been shipped.

USPS does not always scan packages at the initial acceptance location. In some cases, tracking may not update until the package reaches the first distribution center. This does not necessarily mean that the package has not been shipped.

Delivery times

Delivery dates are estimates and are not guaranteed unless expressly stated.

Delays may occur because of carrier operations, weather, holidays, customs processing, incorrect address information, or other circumstances outside our control.

If we cannot ship an order within the promised processing period, we will contact the customer and provide the option to accept the delay or cancel the unshipped order for a refund.

Delivery address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if the address needs to be changed. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Lost, damaged, or missing packages

Please contact us promptly if:

Tracking shows delivery but the package cannot be located
The package arrives damaged
The package is missing items
The wrong product was delivered

For packages marked as delivered, please first check with household members, neighbors, reception areas, mailrooms, and the carrier.

We will review the shipment and provide an appropriate solution based on the circumstances.

International orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless these charges are expressly included at checkout.

Customs processing may cause additional delivery delays.